This is a starting template. Please review it and adjust it to match how Pookey shop actually handles orders and messages before publishing.
1. Who this is about
Pookey shop is a Karachi-based online studio making customised tumblers, gift boxes and stationery. This policy explains what we collect when you contact or order from us, and what we do with it.
2. What we collect
- Your name, delivery address, phone number, and email or social handle.
- Order details: the items, designs, text, colours and reference images you send.
- Messages you send us on Instagram or WhatsApp.
- Proof of payment, such as a bank transfer or wallet screenshot.
We do not collect or store card or bank login details.
3. How we use it
- To prepare your design, make your order, and answer your questions.
- To arrange delivery with a courier and share tracking with you.
- To keep basic records of orders and payments.
- To contact you about your order, or occasionally about restocks and offers if you have ordered before.
4. Who we share it with
- Courier companies, to deliver your parcel (name, address, phone).
- No one else. We do not sell or rent your information.
5. Other platforms
We talk to customers through Instagram and WhatsApp, and we use courier booking portals. Those services handle your data under their own privacy policies, which we do not control.
6. How long we keep it
We keep order and payment records for as long as needed for our accounts and any applicable tax or legal requirements, then remove them.
7. This website
This site is a simple static page. It does not use tracking or advertising cookies. If that changes we will update this policy.
8. Your choices
You can ask us to show you what information we hold about you, correct it, or delete it where we are not required to keep it. Message us and we will help.
9. Children
This site and shop are intended for adults placing orders.
10. Changes
We may update this policy from time to time. The version on this page is the current one.
11. Contact
For anything privacy-related, reach us on Instagram or WhatsApp, or see the contact page.